A B O U T S E R O T O N I N C E N T E R S
Serotonin Centers is the nation's premier anti-aging and wellness destination, dedicated to helping guests optimize body
composition, longevity and overall well-being. We offer a full Treatment Stack: Hormone Optimization, Medical Weight Loss,
Aesthetics, Body Sculpting, Skin Health, IV Therapy and Restore and Recovery services. Every plan protects muscle mass,
because muscle is the defining factor of longevity.

R O L E O V E R V I E W
The S.E.R.O. Concierge guides guests and members through their wellness journey, building measurable results and
accountability. Using Zenoti, the Serotonin Coach app, InBody and our trackers, you deliver personalized, data-driven
coaching across the Five Pillars: Sleep, Nutrition, Exercise, Nutraceuticals and Medication. You own member results,
engagement and retention.

K E Y R E S P O N S I B I L I T I E S
GUEST CONSULTATIONS & PERSONALIZED PLANS
– Follow the C.A.R.E.S. framework and fully understand every guest's goals, symptoms and concerns. Help them
see the solutions available through Hormone Optimization, Medical Weight Loss, Weight Management, Restore
and Recovery, Body Sculpting and Aesthetics.
– Symptoms and conversation always come first, before any InBody or bloodwork numbers.
– Run consultations with empathy and impeccable listening, using InBody scans to set baseline metrics and goals.
– Document personalized exercise, nutrition and supplement plans in Zenoti and the Serotonin Coach app.
THE FIVE PILLARS & BODY COMPOSITION PROGRESS
– Coach every member across the Five Pillars: Sleep, Nutrition, Exercise, Nutraceuticals and Medication. When the
plan is run correctly, the Five Pillars are the number one driver of retention.
– Provide bi-weekly InBody scans and review body composition trends: muscle, fat, water and metabolic markers.
– Coach toward sustainable behavior change and action bias with micro-habits and weekly goals.
– Add value to every bi-weekly session so members are excited to be on this journey with you.

NUTRACEUTICAL PROTOCOLS
– Recommend and manage Serotonin nutraceutical protocols, and track adherence and refills. Our nutraceuticals
are third-party tested.
– Set every new member up on Nutraceutical Best.
– Educate members on supplement timing, dosage and how supplements work with their program.

MEMBER COMMUNICATION & DOCUMENTATION
– Keep in contact with every member by app and phone on the cadence set by their Wellness Type: Type D every
day, Type C every other day, Type B twice a week, Type A once a week.
– Document all interactions, photos and progress in Zenoti, and capture outcomes in the Serotonin Coach app.

MEMBERSHIP & PROGRAM CREATION
– Turn guests into members with consultative selling and the Systemic Close.
– Make sure every guest learns about the full Treatment Stack, not only the service they came in for.
– Publish individualized habits, menus, exercise, sleep recommendations and nutrition programs in the Serotonin
Coach app.

BOOKING CADENCE, REFERRALS & REVIEWS
– Book the next appointment before every guest leaves. Our plans bring guests back weekly and monthly, so the
next visit is always on the books before they walk out. That is how we keep our level of service.
– Ask every guest for a referral: who in their life would benefit from what they are experiencing here.
– Ask every guest to leave a review on our Google Business Profile.

COMMUNITY OUTREACH & EVENTS
– Lead or take part in local outreach: open houses, talks and grassroots events.
– Collect leads and book guests on site.

Q U A L I F I C A T I O N S
– Experience coaching people on fitness, nutrition or wellness.
– A passion for health and wellness; an empathetic, guest-centered communicator.
– Comfort with consultative sales and the ability to educate and motivate.
– Strong organization, follow-through and accountability to results.
– Tech comfort with Zenoti, the Serotonin Coach app, InBody and general business platforms.