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Client Care Coordinator Fort Worth

Client Care Coordinator

Part Time • Fort Worth
Responsive recruiter
Benefits:
  • Employee discounts
Serotonin Centers — Client Care Coordinator 

About Serotonin Centers:
Serotonin Centers is the nation’s premier anti-aging and wellness destination. 
Our Client Care Coordinators (CCC) are the first point of contact for guests 
and members, ensuring a seamless, welcoming experience. You will manage 
front desk operations, scheduling, and client engagement using our tech 
stack—Zenoti, GHL, email, and Teams—while supporting sales and service 
excellence.
Role Overview:
The Client Care Coordinator serves as the center’s concierge and operational 
anchor. You will greet clients, manage appointments, process transactions, 
and maintain accurate records while creating a positive, professional 
environment. CCCs play a critical role in client retention and satisfaction by 
delivering exceptional service and supporting team goals.
Key Responsibilities:
1) Front Desk Operations & Scheduling
• Stand up, come around desk, and Greet every client warmly and 
professionally; ensure check-in and check-out processes are smooth and 
accurate.
• Manage appointment scheduling and confirmations in Zenoti; maintain 
real-time accuracy of calendars.
• Answer phones and emails promptly, providing clear and helpful 
information.
SMART Goal: Respond to 95% of calls/emails within 1 business hour; maintain 
100% accuracy in appointment scheduling. New Leads through our CRM must 
have a speed to lead in under 5 minutes. We care, we deliver!
2) Client Engagement & Service Excellence
• Create a welcoming environment that reflects Serotonin’s brand promise.
• Provide guidance on services, memberships, and promotions; answer 
client questions with confidence.
• Ask for client feedback every day via Google, Meta, Yelp, etc. 
SMART Goal: Achieve ≥90 client satisfaction score (NPS); capture feedback 
from ≥80% of new guests.
3) Membership & Retail Support
• Introduce and promote memberships, retail products, and nutraceuticals 
aligned with client goals.
• Process payments accurately and reconcile daily transactions.
• Track membership renewals and follow up on expiring plans.
SMART Goal: Maintain 100% accuracy in payment processing.
4) Documentation & Compliance
• Maintain accurate client records in Zenoti; ensure all data is audit-ready.
• Follow HIPAA and biohazard protocols to protect client privacy and safety.
SMART Goal: Zero compliance violations; 100% completion of documentation 
with all clients before EOD.
5) Team Collaboration & Daily Huddles
• Participate in daily huddles; update trackers and whiteboards with MTD 
Goal vs. Actual.
• Support Health Coaches, Medical Practitioners, Aestheticians by 
coordinating schedules and client flow.
SMART Goal: ≥95% attendance at huddles; update trackers daily with 
accurate figures.
6) Marketing & Community Outreach
• Assist with in-center marketing initiatives and event preparation.
• Engage with local community through grassroots outreach and open 
houses.
SMART Goal: Support ≥4 community events per month; ensure 100% of 
event leads are entered into CRM within 12 hours. All called with 24 hour of 
event. 
Core KPIs & Targets
• Client Satisfaction (NPS): ≥90
• Appointment Accuracy: 100%
• Response Time: ≤1 hour for calls/emails
• Membership Conversion: ≥25% of eligible guests
• Compliance & Documentation Accuracy: 100%
• Community Engagement: ≥4 events/month
Qualifications
• Strong communication and interpersonal skills; ability to create a 
welcoming environment.
• Experience in front desk or client service roles; consultative sales 
experience preferred.
• Proficiency in Zenoti and general business platforms; comfort with email 
and Teams.
• Excellent multitasking and organizational skills; ability to manage high-
volume environments.
• Positive attitude, team spirit, and commitment to client satisfaction.
Tech Stack & Tools
• Zenoti — scheduling, POS, documentation.
• GHL — CRM and marketing automation.
• Email & Teams — communication and coordination.
• Center trackers and whiteboard — daily goals and performance metrics.
Safety & Compliance
• HIPAA adherence; secure handling of client information.
• Follow all safety protocols for front desk operations and client interactions.
Why Join Serotonin Centers
Join a high-performance team where your role directly impacts client 
experience and center success. You’ll work with modern tools, clear goals, 
and a supportive culture that values growth and excellence.
Apply Today
Submit your application to join Serotonin Centers and help clients become 
their most vibrant selves.

Fort Worth Location opening April 2026.4621 Saint Amand Circle, Fort Worth, TX 
Training prior to opening at Mansfield location 971 Matlock Rd Suite 101, Mansfield, TX 




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Why Serotonin Centers?

Career Advancement Opportunities
Your potential meets limitless opportunities here.
Competitive Compensation
Recognizing your skills and contributions with competitive pay.
Flexible Scheduling
We value your work-life balance, allowing you to thrive both personally and professionally.
Generous Paid Time Off
Because your well-being matters beyond the workplace.