Medical Assistant

About Serotonin Centers:
Serotonin Centers is the nation’s premier anti-aging and wellness destination. Our Medical
Assistants (MAs) are integral to delivering safe, seamless, and outcome-driven clinical
experiences. You support clients and practitioners across hormone optimization, medical weight
loss, recovery services, body sculpting, and aesthetics.
Role Overview:
The Medical Assistant (MA) supports clinical operations end-to-end: preparing clients and
rooms, capturing vitals and histories, assisting with procedures, documenting services, and
educating clients on pre- and post-care. You will own clinical readiness, documentation
accuracy, and client safety while collaborating with Health Coaches, Nurse Practitioners,
Aestheticians, and the Medical Director to drive exceptional member outcomes and retention.
Key Responsibilities:
1) Clinical Intake & Readiness
Perform client intake: verify identity, review medical history, allergies, medications, and
consent; capture vitals (BP, HR, SpO₂, temperature, height, weight) and reason for visit. Prepare
rooms, instruments, and supplies based on the service (BHRT pellets, GLP-1 injections, IV/IM
therapy, aesthetics). Ensure all equipment is clean, calibrated, and in working order prior to
client arrival.
SMART Goal: 100% of booked clinical sessions start on time with room readiness confirmed;
intake completed and vitals recorded for 100% of clients.
2) Procedure Assistance & Specimen Handling
Assist practitioners with BHRT pellet insertion setup, GLP-1 medication preparation, IV/IM
therapy, blood draws, and aesthetic procedures under supervision. Perform phlebotomy where
permitted; label, store, and ship labs per protocol; follow sharps, biohazard, and chain-ofcustody standards.
SMART Goal: 0 procedural safety incidents; 100% blood draw labeling accuracy; 100% adherence
to biohazard and sharps protocols.
3) Medication Support & Refills
Under licensed supervision, support medication administration, prior authorizations, and refill
requests. Educate clients on timing, dosage, interactions, and post-care instructions; document
medication teaching and client understanding.
SMART Goal: 100% medication education documented; 0 deviations from
supervision/authorization policies.
4) Documentation & EMR Accuracy
Maintain complete, audit-ready records in Zenoti (EMR) for all clinical encounters: vitals,
services rendered, lot numbers, consent forms, photos, pre-/post-instructions, and follow-up
tasks. Use standardized templates and codes for consistency.
SMART Goal: 100% encounters documented within 4 hours; 0 charting compliance violations;
quarterly audit accuracy ≥98%.
5) Client Education & Communication
Deliver clear, empathetic education on procedures, medications, supplements, and recovery.
Conduct post-procedure follow-ups via app/phone; escalate concerns. Reinforce health coach
plans and promote adherence to programs in the Serotonin Coach app.
SMART Goal: Respond to ≥95% client messages within 24 hours; post-procedure follow-up
documented for 100% of applicable services.
6) Inventory, Equipment & Facility Standards
Monitor inventory (medications, Consumables, disposables); perform cycle counts; place orders
or prepare orders for GM to prevent stockouts. Maintain equipment logs and preventive
maintenance; uphold infection control and room turnover standards to keep the center clean,
safe, and welcoming.
SMART Goal: 0 stockouts; monthly equipment logs 100% complete; room turnover within 10
minutes for 90% of sessions.
7) Cross-Functional Collaboration & Events
Partner with Health Coaches, NPs, Aestheticians, and the GM to deliver integrated care plans.
Support local events and outreach (open houses, talks, grassroots activations) by providing
clinical readiness, education, and booking follow-up consultations.
SMART Goal: ≥4 events/month; ≥15 qualified leads/event; ≥50% of event leads booked within 3
days.
8) Sales & Service Knowledge
Complete all product/service training (Hormone Optimization, Medical Weight Loss, Optimized
Health, Aesthetics, IV, HBOT, Red Light). Demonstrate consultative communication—ask to
understand, avoid data dumps—and reinforce membership value.
SMART Goal: ≥90% on quarterly knowledge checks; center NPS ≥90.
9) Safety & Compliance
Adhere to HIPAA, OSHA, and biohazard standards; follow sharps disposal, infection control, and
emergency protocols. Complete annual safety refreshers and drills; participate in mock audits to
ensure readiness.
SMART Goal: 0 compliance violations; 100% completion of safety training annually.
10) Team Operations & Continuous Improvement
Attend daily huddles; review Trackers. Support GM with accurate, timely reporting; capture
client feedback and implement improvements; complete Compliance training in SeroConnect
(internal LMS) and all role-based meetings.
SMART Goal: ≥95% attendance at huddles/meetings; review daily tracker updates.
Core KPIs & Targets
Clinical Start-Time Accuracy: ≥95% sessions start on time
Documentation Accuracy (Quarterly Audit): ≥98%
Bloodwork Labeling Accuracy: 100%
Post-Procedure Follow-up Completion: 100% applicable services
Center NPS: ≥90
Event Support: ≥4 events/month; ≥15 qualified leads/event; ≥50% booked within 3 days
Qualifications
Certified/Registered Medical Assistant (CMA/RMA) preferred; phlebotomy certification a plus.
2+ years clinical experience in wellness, anti-aging, aesthetics, or ambulatory settings.
Proficiency with Zenoti; comfort with the Serotonin Coach app (Trainerize) and InBody.
Meticulous documentation, organization, and follow-through; calm under pressure.
Empathetic communicator with strong client education skills and consultative mindset.
Tech Stack & Tools
Zenoti — POS, scheduling, documentation, billing.
GHL — CRM.
Serotonin Coach app — program delivery, messaging, habit tracking.
InBody — body composition analysis and progress tracking.
Center trackers and whiteboard — daily goals, MTD Goal vs. Actual.
Email/Teams — internal communication and meetings.
Safety & Compliance
Strict HIPAA adherence and secure handling of PHI.
Sharps, biohazard, infection control, and emergency protocols maintained at all times.
Why Join Serotonin Centers
Join a supportive, high-performance team with clear goals, modern tools, and continuous
learning. Make a measurable impact on client health and well-being while advancing your
clinical skills and career.
Apply Today
Submit your application to join Serotonin Centers and help clients become their most vibrant
selves.